ADA and Title VI

ADA Grievance Procedure, Reasonable Accommodation/Modification Request under the Americans with Disabilities Act of 1990

IntroductionIn accordance with Title II of the Americans with Disabilities Act (ADA) of 1990, it is the intention of the Jackson County Airport Authority (JCAA) to provide access to all public facilities, programs and services associated with its operation of the Rogue Valley International-Medford Airport (MFR) to all persons with disabilities.

Rogue Valley International-Medford Airport Americans with Disabilities Act (ADA) Coordinator
The Rogue Valley International-Medford Airport ADA Coordinator is Traci Carrier, Director of Finance & Administration, who may be reached by email at by phone at 541-776-7222, or by mail at 1000 Terminal Loop Parkway, Suite 201, Medford, OR 97504.

The Airport ADA Coordinator is responsible for administering the Airport’ overall compliance program, and is designated, in accordance with the federal regulation under the ADA, to coordinate the Airport’s efforts to comply with and carry out its responsibilities under the Act, including investigation of any complaint communicated to the Airport alleging the denial of access to any service or program, based on disability. Please contact the ADA Coordinator for any questions, requests for reasonable accommodations, or grievances.

Title VI
FAA Title VI Policy - 49 CFR Part 21: Unlawful Discrimination
The FAA Title VI Policy 49 CFR Part 21Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." 42 U.S.C. Section 2000d. The Jackson County Airport Authority, and its employees, airport operators, lessees, tenants, concessionaires, contractors and airlines will not deny public services, employment and program opportunities to any person at the Rogue Valley International-Medford Airport due to race, color, national origin, and disability or be otherwise subjected to discrimination pursuant to the Code of Federal Regulations, Department of Transportation, Part 21 -Title VI of the Civil Rights Act of 1964.

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI should report the complaint to the Disability/Title VI Coordinator at 541-776-7222.

Discriminatory allegations may also be filed with the Federal Aviation Administration:

Federal Aviation Administration
Office of Civil Rights
ACR -1800 Independence Avenue, S.W.
Washington, D.C. 20591

Airport Title VI Plan
Title VI Posting (Unlawful Discrimination Poster)

Title VI Complaint Procedure
Title VI Complaints
49 CFR 21 Appendix C (b)(3); 28 CFR 42.406(d)

Scope. These procedures are for complaints of discrimination, other than employment discrimination, against Jackson County, who owns and operates the Rogue Valley International – Medford Airport “Airport” by and through its Airport Authority Department (“Jackson County” or “JCAA”). They apply to discrimination by airport employees, contractors, concessionaires, lessees, or tenants of the Airport, or at Airport facilities based upon race, color, national origin, age, disability, sex, sexual orientation, gender identity, or creed, including but not necessarily limited to complaints under Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987. They cover any program or activity administered by JCAA.

Rights. Any person who believes that he or she has been subjected to discrimination on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or creed has the right to file a complaint with the Airport. These procedures do not deny or limit the right of a complainant to file a formal complaint with an outside agency, such as the U.S. Departments of Justice or Transportation, or the Federal Aviation Administration (FAA), or to seek private legal counsel regarding discrimination.

Receipt of Complaint. The Title VI Coordinator will log in the complaint and promptly send copies of the complaint to the Airport Director and the business named in the complaint.

Complaints must be filed within 180 days of the discriminatory event, must be in writing, and must be delivered to:

Traci Carrier, Title VI Coordinator
Rogue Valley International-Medford Airport (MFR)
1000 Terminal Loop Parkway, Suite 201
Medford, Oregon 97504
Phone: 541-776-7222

If a complaint is initially made by phone, it must be supplemented with a written complaint before 180 days after the discriminatory event has passed. If a verbal complaint is received, the complainant should be given a copy of the Airport’s Discrimination Complaint Procedures and instructed to submit a written complaint. Accommodation will be provided upon request to individuals unable to file a written complaint due to a disability.

Initial Procedure. The Title VI Coordinator may meet with the complainant to clarify the issues, obtain additional information, and determine if informal resolution might be possible in lieu of an investigation. If successfully resolved, the Title VI Coordinator will issue a closure letter to the complainant, record the disposition in the complaints log, and report the resolution to FAA.

Discrimination Complaint Referral ProcedureInternal Complaint Referral. All complaints received by JCAA employees, airlines (inside the terminal), concessionaires, contractors, lessees, or tenants, alleging discrimination based on race, color, national origin, sex, sexual orientation, gender identity, age, disability, or creed, must be promptly forwarded to the Title VI Coordinator within seven days.

FAA Notification. A copy of all complaints based on race, color, national origin, sex, sexual orientation, gender identity, age, or creed, alleging a violation of Title VI or related requirements by airport employees, contractors, concessionaires, lessees, or tenants, relative to the airport’s activities, will be forwarded to the FAA within 15 days of receipt. The Title VI Coordinator will forward a copy of the complaint and a statement describing all actions taken to resolve the matter, and the results thereof to the FAA Regional Civil Rights staff. Complaints based on disability do not have to be forwarded to FAA.

Investigation ProcedureAssignment of Investigator. The Title VI Coordinator will immediately begin the investigation or designate an investigator.

Cooperation with FAA. The Title VI Coordinator will promptly investigate all discrimination complaints, including those referred by the Federal Aviation Administration (FAA) for investigation. If the FAA is investigating a complaint against JCAA, the Title VI Coordinator will avoid interfering with the FAA investigation, cooperate with the FAA when needed, and share factual information with the FAA.

Prompt Investigation. The Title VI Coordinator will make every effort to complete discrimination complaint investigations within 60 calendar days after the complaint is received, but recognizes that some investigations may take longer.

Contact with Complainant. The Title VI Coordinator will meet with the complainant to clarify the issues and obtain additional information.

Investigation Report. After completing the investigation, the Title VI Coordinator will prepare a written report.

Consultation with Legal Counsel. In each case, the Title VI Coordinator will consult with Legal Counsel regarding the investigation and the report.

Prompt Resolution of Disputes. The Title VI Coordinator will quickly and fairly resolve disputes with complainants, or with contractors, tenants, or other persons.

Forwarding Report and Response to Complainant. At the completion of the investigation, the complainant and respondent will receive a letter of findings and determination of the investigation and any applicable resolution. The letter transmitting the findings and any applicable resolution will state the Airport’s conclusion regarding whether unlawful discrimination occurred, and will describe the complainant’s appeal rights.

Appeal and Final Administrative Action. If the complainant disagrees with the written response or conclusion, the complainant may appeal in writing to the Airport Director. The written appeal must be received within 15 business days after receipt of the written decision. The written appeal must contain all arguments, evidence, and documents supporting the basis for the appeal. The Airport Director will issue a final written decision in response to the appeal.

Copies to FAA. Copies of each Title VI complaint, a summary of the investigation report, any response, and the Airport’s transmittal letter to the complainant will be sent to the FAA via the FAA Civil Rights Connect System.

Avoiding Future Discrimination. In addition to taking action with respect to any specific instances of discrimination, JCAA will identify and implement measures to reduce the chances of similar discrimination in the future.

Intimidation and Retaliation Prohibited. JCAA employees, contractors, and tenants will not intimidate or retaliate against a person who has filed a complaint alleging discrimination.

For information on filing a complaint with DOT/FAA, please contact Title VI Coordinator.

This complaint procedure is shared with the public through the following methods:

  1. Posted on Airport website
  2. Available in the Airport Administration Office

Title VI Complaint Form